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Expresso Home > Support
You can contact Expresso Ticketing Technical Support at 608.268.7152
Support Hours are:
9:00 AM to 5 PM (CST) Monday – Friday)
Expresso Ticketing Support Program includes the following services.
As part of your service plan, you are covered under our "Software for Life" program. This program ensures that once a customer purchases our software, all future releases of Expresso Ticketing are provided free of charge to the customer. In this way, as new technologies are incorporated into our product line, no customer is left behind, ensuring that Expresso Ticketing protects their customers during the life of the product.
Software Update Service
Maintenance updates are minor software releases that occur between general releases to incorporate minor enhancements, software fixes, and custom work done for specific customers. Updates can be obtained by calling our support staff or by utilizing the Expresso Ticketing integrated automated update feature. (Internet connection required)
There are three levels of support. Here are the resources supporting issues and the escalation process within the team.
1st level support provides support and resolves the majority of issues.
2nd level support provides advice and assistance to the 1st level analysts or provides application specific assistance as required.
3rd level support is responsible for the improvement of the software code.
Customer Care Program
The Expresso Ticketing Customer Care program ensures your business maximizes it's investment in the Expresso Ticketing software and provides you a number of touch points to provide input into the Expresso Ticketing product and service offerings. We actively seek customer feedback to drive improvement in our product, services and support.
Additional Expresso Ticketing Services
Expresso Ticketing provides professional services for an additional service fee. Additional services include personalized training, on-site support and training, remote online technical support and custom programming.